Call us on +447565621446 or mail the team at info@514elemental.com

F.A.Q.'S & TERMS

F.A.Q's

Lessons

1) Lessons are not confirmed until full payment or a 50% deposit has been received.

2) All booking fees and lessons must be used within a duration of 12 months from the initial booking date and vouchers are not refunded if not used.

3) By paying for a lesson you are deemed to have agreed to our terms and conditions and that you have no health conditions that may make kiteboarding hazardous for yourself or others. Also that your general fitness is good and you are comfortable in the water being able to swim 100 meters unaided.

4) Lessons booked online are subject to availability, specific dates are not guaranteed and must be arranged by contacting 514Elemental. All lessons are taken with other students, unless you have opted to go private.

5) Once a lesson date has been agreed, they are non-transferable unless we are contacted no later than ten days before the lesson is due to start. In this case we will move it to a mutually agreeable date as refunds are not possible. Cancellations less than ten days from when the course commences will be liable for full payment.

6) Lessons will start at the arranged time and on time – if you are late or do not attend your lesson you will be charged the full rate.

7) 514Elemental will make all decisions regarding how the lesson is run and if and when the lessons should be ended. The instructor may end the lesson for any reason but if the weather fails then we will make arrangements for your remaining time to be completed another day.

8) 514Elemental has full public liability insurance but students must be aware that kitesurfing is potentially dangerous and is undertaken at your own risk. We do not cover you for personal accident and injury so you should take out your own personal accident insurance to cover kitesurfing.

9) After you make the payment online we will send an email confirming the lesson date and time. Attached to this will be a information pack, lesson guidelines and a legal disclaimer that you must fill in and bring on the first day of your course.

Payments

All payments taken by 514Elemental will be conducted using one of our payment services. We use Square, Worldpay and Paypal. So never fear your information will be safe at all times with these industry leading payment gateway and terminal providers.

Privacy Policy

Please view our full privacy policy here: https://www.514elemental.com/privacy-policy